TESTIMONIALS

★★★☆☆ I had a very mixed experience with this moving company. There were some definite positives, but for a total cost of $1,668, I expected a more consistently professional and efficient three-person crew. First, credit where it is due: they accommodated my move on extremely short notice. I booked on Wednesday for a Friday move, and they arrived early to survey everything and assess the logistics, which I appreciated. I also want to specifically recognize one of the three movers, who was genuinely excellent. He was experienced, intelligent, hardworking and clearly knew what he was doing. He essentially took the lead in coordinating the move and was particularly impressive when it came to manoeuvring my large armoires up a narrow, twisting Verdun staircase. That required skill and creative problem-solving, and he handled it extremely well. I also recognize that this move took place on an exceptionally hot and humid Montreal summer day. It was around 29°C and extremely muggy, with the humidex making it feel considerably hotter. These were physically demanding working conditions, and I absolutely take that into consideration when evaluating the time required. That said, I paid for a three-person professional moving crew, and unfortunately the level of experience, effort and efficiency was nowhere near equal across the three movers. One appeared quite inexperienced and struggled with aspects of the job that I would expect a professional mover to know how to handle. Another did not appear particularly motivated and spent considerable time on relatively minor tasks. The difference between the strongest mover and the other two was very noticeable. This matters because the move ultimately cost me $1,668. There was a functioning elevator at the building I was leaving, and the destination was only two flights up. I fully acknowledge that the narrow Verdun staircase made moving the largest pieces considerably more difficult, but I still came away feeling that the move took longer, and therefore cost more, than it should have with a consistently experienced and efficient three-person crew. I was also disappointed with how things were left at the end. The furniture and boxes were brought into the apartment, but there was relatively little effort to leave things properly positioned or organized. My couch was not properly placed, the protective wrapping was removed, and I was essentially left with much of my furniture and belongings deposited throughout the apartment. There was also a language issue with my boxes. I had carefully labelled them in English with their destinations and marked fragile items accordingly, but some of those instructions did not appear to be understood. I subsequently noticed a box clearly marked “FRAGILE” sitting at the bottom of a stack and looking somewhat crushed. I have not finished unpacking yet, so I cannot say whether anything inside was actually damaged. I did ask about insurance and was assured that they are insured if there is a problem. Ultimately, I think three stars is fair. They deserve credit for accepting a last-minute move, showing up early, working through extremely unpleasant summer conditions and successfully getting some very difficult furniture up a challenging staircase. One member of the crew was genuinely outstanding. However, for $1,668, I expected the professionalism, work ethic and experience of the entire three-person crew to be much more consistent. I paid for three professional movers, and unfortunately I did not feel that I received three professional movers’ worth of service. A genuinely mixed experience: one excellent mover and a successful move overall, but disappointing value for the price. (for context, I moved from a 500 square-foot apartment with two medium size storage lockers to a 900 square-foot apartment. I do have a lot of things, but I did move quite a few things in advance… They charged me for six hours and 15 minutes.)

J’ai eu une très bonne experience avec l’équipe de déménagement .Ils étaient ponctuels, professionnels et ont manipulé mes biens avec beaucoup de soin. Le service était très efficace du début à la fin. Je les recommandes sans hésitation.

This team is unbelievably efficient, fast, hard working! They were also very careful with moving all our belongings. We will definitely be using them again for our next house move. Bravo!!

I have used many moving companies before but I’ve never seen such a professional one! All the stuff is excellent ! The telephone girl expressed herself clearly and logically during the quote phase. And she even helped me to fix the elevator booking issue with short notice! My heroine!! The movers are 4 muscular big guys. Not only they took quick action, but also very experience on packing, moving, storing, securing furnitures. One of my friend was with me during the moving day, she actually said she is willing to pay double of what she paid before to have such a professional team for her moving. I couldn’t be happier! Your team made my new life here with a wonderful start!!

Je suis convaincu que leur avis 5 étoiles son fausse Wow une expérience très couteuse Un 4 1/2 15 minutes de trajet entre les deux destinations La première rez-de-chaussée et la deuxième 4 étages avec ascenseur spacieux . 11 heures qu'il ont pris pour le Demenagement 2 hommes a $160.00 Et un troisième pour environ 4 heures 1 - le camions était beaucoup trop petit 20 pied cubes selon eux il peuvent déménager une maison complète. A leurs arriver je leur est dit votre camion semble trop petit , il dise non c ok Je crois q’ ils ont téléphoné a leur patron pour leur dire que le chargement ne rentrerait sûrement pas mais ont leurs a dit de voir en remplissant le camion Et bien la perte de temps commence...... il rentre du stock le débarque essais de le placer autrement le deplace etc ........................ ils discute ensemble essais de trouver une solution sans issue Et le temps passe Photo a l’appuie Photos et video de moi et d’un gars sur un balcon qui n’en revient toujours pas . Perte de temps incroyable Je communique avec la dames qui ma fait l’estimation elle me dit d’attendre de faire confiance que cela vas rentrer. Je lui tel a 5 reprise pour lui dire que les gars perdait leur temps a replacer la marchandise elle me repond n’importe comme si j’étais stupide et qu’un camion 20 pied cube pouvais déménager un 5 1/2 Elle me dit apres plusieurs appel de ma part Quelle envoit un autre hommes Un autre camion....... Qu’il est a l’autre destination même les déménageur pensait cela apres tout cela comme je le prévoie cela ne rentre pas ils doivent faire un deuxième voyage Il me dises que tout les Demenagement se font dans un 20 pied cubes Et que jai beaucoup trop de stock Incroyable Je vais poster les photos quand mes choses seront Placer Jai fait d’autres déménagement avec le clan Panneton et la Capitale et jai eu de très bonne expérience Je me suis fier au commentaire sur google quelle erreur Les gens qui ont assisté au déménagement ne reviennent toujours pas. La dame qui ma donner estimer me disait 7 heures max Jai hâtes de lire leur réponse car selon elle c normal de prendre 11 heures pour déménager un 4 1/2 A 15 minutes de distance . Je vais rédiger une plainte a l’office de la protection du consommateur.

Excellent service from start to finish!! Efficient, courteous, fast but careful!!!

HORRRIBLE SERVICE!!!!!!! ATTENTION RUDE RECEPTIONIST!!! Early June call to request a quote for JULY as mentioned it would come out less if i would book the 2nd of July i was quoted 450$ and additional if hours exceeds. gave them a 200$ deposit. Today i call to confirm the time and remaining balance which would be 250$ plus additional if hour exceed. The receptionist had a mouth full, extremely aggressive towards me and over all bad attitude. 0 customer service qualities. With that said she started arguing with me that the price was above 450$ as that was not agreed. because she falsely made an error she tried to correct her self by saying we mis understood and that its available online. I delt with her she gave me the price she quoted the 450$ total + additional if exceeding the hour. She also reconfirmed the price on June 7th when the deposit was made. She did excuse her self she denied talking to a supervisor or manager. i showed up to the office and guess what no one was there after i had hung up ten minutes prior to arriving at the office. I don't like being played for a fool when you give a customer a price that should be respected however when trying to make her understand what she did was wrong, she kept cutting me off from speaking, spoke over me when i tried to get a word. then she comes around and says my supervisor will do an exception when i asked to speak she refused. she then forcibly tired to have the reservation canceled saying that they do not want to continue the services and when i said you know what yes because no customer or person should be spoken to the way i was, i did give her an ear full as i am the person that does not like to be spoken in such manner. then i asked her if she can send me an email related the conversation of her manger that they were going to give us the price she said no i will not do that. so i don't have proof and after all that how am i supposed to believe what she is saying. DO NOT RECONMENT USING TANDEM / DO YOUR HOMEWOKR BEWARE OF RUDE RECEPTIONIST / BEWARE OF FALSE INFORMATION. PEOPLE LIKE HER SHOULD BE TERMINATED IMMEDIATLY. THERE ARE PLENTLY OF PEOPLE WHO DO NOT HAVE JOBS AND CAN PERFORM WITH GRACE AND PROFESIONALISM UNLIKE THE PERSON Thank you for your response. Respect goes both ways, and unfortunately that is where our experience began to fall apart. There was no disrespect shown toward your team member from my side until your staff started responding with attitude and dismissiveness when we simply asked questions about the pricing. You mention that all communication was with my partner, but did your employee also mention that I was on the phone during the booking process and participated in those conversations? The pricing was clearly communicated to us as $450, and when we later called to confirm the price and make the deposit, that amount was again confirmed. It appears you may not have fully read my review. As I stated, once the "exception" rate was offered, we simply requested a written confirmation by email of what had been discussed. That is a very reasonable request for any customer making arrangements for a moving service. Instead, our request was refused, which only raised further concerns and reduced our confidence in proceeding with your company. While I appreciate that the deposit was refunded, the issue was never about the refund itself. The issue was the lack of consistency in communication, the change in pricing from what was originally discussed, and the refusal to provide written confirmation of the agreed terms. So, with all due respect, your response does not address the main concerns raised in my review. It focuses on portraying the situation differently rather than acknowledging the issues that led to our decision not to move forward with your services. I stand by my review because it reflects our genuine experience. I wish your team all the best moving forward.

Very fast and efficient workers. I would definitely recommend for future move. A very professional team. Thank you!

DO NOT USE THIS COMPANY. Based on my experience, I cannot recommend them. Judging by the other reviews, my experience was unfortunately not an isolated incident. I want to be fair and point out that I never actually had the opportunity to use their moving services. The movers themselves may very well be hardworking and professional. My issue is entirely with the receptionist and the company’s handling of my reservation. In June, I called on two separate occasions to inquire about pricing and availability. Both times I was quoted $450 for my move. When I decided to book, the receptionist took a $200 deposit on my credit card and explicitly confirmed that the remaining balance due after the move would be $250. That confirmation was the reason I proceeded with the reservation. Three days before my move, I called simply to reconfirm the details. To my surprise, I was told my remaining balance was $450, meaning my total would now be $650. When I explained that this directly contradicted what I had been quoted and what had been confirmed when my deposit was taken, the receptionist repeatedly spoke over me, refused to let me explain the situation, and was dismissive throughout the conversation. As a paying customer, I expected to be treated with respect not interrupted and talked down to. Her explanation was that she had spoken to her supervisor and that they were making an “exception” by offering me the lower, off-season rate because prices supposedly decrease after July 6. This was the first time anyone had ever mentioned seasonal pricing. That is not an exception it is a mistake on your company’s part. Customers should not be expected to absorb the cost of your internal errors. To make matters worse, her solution was simply: “If you’re not happy, cancel your reservation and we’ll refund your $200 deposit.” This was three days before my move, leaving me to scramble to find another moving company at the last minute. No customer should ever be put in that position because of poor communication, inconsistent pricing, and unacceptable customer service. I stand by what I told the receptionist: if customer service has become so frustrating that it comes across in every interaction, perhaps it’s time to consider a different role. No customer deserves to be spoken to in such a condescending manner. I will absolutely be sharing my experience with others, including the person who referred me to this company. Businesses make mistakes that happens. What matters is how they handle them. Instead of taking responsibility, this company chose to deny accountability and place the burden on the customer. I sincerely hope management reads this review, investigates this incident, reviews the recorded phone calls, and addresses the way customers are being treated. Until then, I cannot recommend this company to anyone.

Bon service, très rapide et efficace. Merci pour votre travail!

The service from booking to moving is fantastic! The level of respect to all my family and the care to all my furniture, artwork and delicate pieces is to the top level! Super punctual and organized, kind and very patient. Thank you Tandem you made my move from Montreal to Toronto a smooth process. Highly recommended!

Quelle déception. Je les ai appelé au mois d’avril pour avoir quelques informations… et je n’ai jamais reçu de retour d’appel !

Excellent service !!! Souci du détail, réaction humaine et service clé en main. Je recommande à 100%. Merci !

J’ai eu plusieurs démenagements durant les années et l’équipe de Tandem a été de loin la plus organisée. De la prise de rendez-vous jusqu’au jour même, l’éxperience a été un 10/10. Les gars ont été professionnels et très efficaces. Merci!

Extremely professional, polite, and not to mention quick! Team #5 was amazing, they didn’t waste any time, nothing got damaged. Couldn't be happier with their service, highly recommend using this moving company! I would call them again 👍

Excellent service ! Rapide et professionnel!

It was amazing working with them esp sereghei and vlodimir Ver fast and very hood at packaging

Sergei and Sergei were excellent and very pleasant to deal with.

Excellent team, excellent work. Quick and efficient We highly recommend them.

I’ve used this company for moving three times already, and they’ve been amazing every time. Thanks again, best moving company!

Excellent service with serge and serge! Compassionate, honest and hard working. They took good care of the items and didn’t damage. Quick and efficient! I highly recommend!

Excellent service, très efficace!

Reliable and good customer services.

Meilleure équipe en ville ! Énorme merci à l’équipe de Denis ! C’est mon deuxième déménagement avec la même équipe de feu !

Très bon service. Déménageurs courtois, efficaces et même souriants. N’hésitez pas à faire affaire avec tandem ce: rapport qualité prix : excellent!

Très professionnel et délicat avec les colis. 5/5

Equipe Serge a fait un bon service, demangement facile

Simply the best

The guys really did an amazing job, and we're very meticulous about moving our things. We hit a small snag with our IKEA PAX units, but after some planning, they successfully moved all 4. 10/10 Would definitely recommend.

Ertan, Kevin and Eric. Very professional and very quick. Have requested this team to move me back in when my place is ready.

Une merveilleuse expérience. Un accueil et une réactivité remarquables à mes différentes demandes. Un devis très correct et une équipe de déménageurs au top, professionnelle et très sympathique. Je recommande vivement Tandem Movers👍

Deuxième fois que je les utilise! Je les recommande à tout le monde. Ils sont super! Professionnels. Courtois. Ils sont bien équipés pour prendre bien soin de vos choses

Anton and Sergei did a great job with our move. They were punctual, efficient, and very professional throughout the whole process. Everything was handled carefully and the move went smoothly!

Service and efficiency was 100/10! They came prepared! Would definitely recommend to all my friends and family, especially team #5! So kind and efficient, you're missing on something if you don't book with tandem! :)

Thank you so much Team 5 for an excellent service, super friendly and extra professional service. Your expertise and fast service made my moving experience smooth and pleasant. This is my second time using Tandem for a move and would recommend wholeheartedly Tandem for fast, professional service with friendly moving staff! Grateful and thankful!! France

D’abord, nous avons fait le tour avec les déménageurs. Ils ont emballé des choses dont on avait demandé de laisser tel quel. Nous déménagions dans un entrepôt et avions besoin de certains trucs qui se sont retrouvés dans le fond. Ce fût extrêmement long pour un déménagement normal. Le camion a mal été rempli et nous avons été coincés pour transporter nous-memes plusieurs gros morceaux. La compagnie que nous avons embauché ensuite pour le 2e déménagement n’a pas eu ce problème pour la même grosseur de camion. J’ai appelé le jour suivant pour faire part de mon mécontentent, on m’assure un suivi, mais rien, jamais de nouvelles. En arrivant à ma nouvelle maison, nous ne retrouvons plus les vis des portes de frigo qui avaient été enlevées. Nous appelons savoir si les démenageurs les mettent à un endroit précis. Un appelons savoir. Deux appels. On nous assure un retour, mais jamais rien, encore. Le total des vis et pentures de porte s’élèvent à 500$. Je ne recommande absolument pas cette compagnie. Je ne blâme pas les déménageurs qui semblaient suivre des consignes, mais aucun suivi sur les points négatifs. C’était dispensieux et peu efficace.

Excellent service. Very professional attitude, very friendly. Quick and efficient. Very good price too!

Incredible service. Very professional and careful. Would highly recommend

We moved with Tandem Movers we got team #5 Atman & Ash they were great! Friendly, careful with all our furniture, quick & efficient. Great movers & we were very happy with them

We had team no. 5 they were excellent

good job!

Excellent job Atmane et Sergio

The Group 1 is really nice and professional, they are really fast and courteous!! We really like the service ! Thx you !

We recently moved from Montreal and Toronto and needed 2 trips. Tandem movers helped us with the move both times. Atmane and Sergeo were amazing crew. They were always in-time, knowledgeable in how to arrange stuff and helped with the move tremendously. I really appreciate their professionalism and willing to work with them again in the future.

Très satisfaite du service. L'équipe a apporté tous mes meubles avec prudence pour s'assurer que rien ne soit endommagé. Ils ont réassemblé les meubles aussi selon mes requêtes. Bon prix pour le service fourni. Merci pour tout!

Service impeccable ! Déménagement Tandem a accepté de nous dépanner à la dernière minute un vendredi soir et tout au long de la fin de semaine pour une expédition de Montréal à Sept-Îles. Un grand merci à Denis et à son équipe. Je recommande fortement Déménagement Tandem.